Privacy Policy

1. Introduction

BYVO ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services for booking Vehicle On-Road Tests (VORT) in South Australia.

By using our services, you consent to the collection and use of your information in accordance with this Privacy Policy. This policy complies with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

2. Information We Collect

2.1 Personal Information

We collect personal information that you provide to us directly, including:

• Identity Information: Name, date of birth, driver's license number, learner's permit details
• Contact Information: Email address, phone number, postal address
• Payment Information: Credit card details, billing address (processed securely through our payment gateway)
• Booking Information: Preferred dates and times, selected examiner, vehicle details, special requirements
• Account Information: Username, password (encrypted), account preferences

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address and browser type
• Device information (operating system, device type)
• Pages visited and time spent on pages
• Referring website addresses
• Cookies and similar tracking technologies

2.3 Information from Third Parties

We may receive information about you from third parties, such as:

• Payment processors
• Examiners who provide services through our platform
• Government agencies (for verification purposes, where required)

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Provision: To process and manage your bookings, communicate with you about your bookings, and provide customer support
• Payment Processing: To process payments and manage billing
• Communication: To send booking confirmations, reminders, updates, and respond to your inquiries
• Account Management: To create and manage your account, authenticate your identity, and maintain your account preferences
• Service Improvement: To analyze usage patterns, improve our website and services, and develop new features
• Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our Terms and Conditions
• Marketing: To send you promotional materials and updates about our services (you can opt-out at any time)
• Safety and Security: To protect against fraud, unauthorized access, and other security threats

4. Disclosure of Your Information

We may disclose your information in the following circumstances:

4.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, including:

• Payment processors
• Email service providers
• Cloud hosting providers
• Analytics providers
• Customer support services

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Examiners

We share necessary booking information with the examiners you select, including:

• Your name and contact details
• Booking date, time, and location
• Vehicle information (if applicable)
• Special requirements or notes

4.3 Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders or legal processes
• Government requests or regulatory requirements
• Enforcement of our Terms and Conditions
• Protection of our rights, property, or safety, or that of our users

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Secure payment processing through PCI-DSS compliant providers
• Regular security assessments and updates
• Access controls and authentication measures
• Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce our agreements
• Maintain business records as required by law

When we no longer need your information, we will securely delete or anonymize it, except where we are required to retain it by law.

7. Your Rights and Choices

Under the Australian Privacy Principles, you have the right to:

7.1 Access

Request access to the personal information we hold about you. We will provide you with a copy of your information within a reasonable time frame.

7.2 Correction

Request correction of inaccurate, incomplete, or out-of-date personal information. We will take reasonable steps to correct your information.

7.3 Deletion

Request deletion of your personal information, subject to our legal obligations to retain certain information.

7.4 Opt-Out

Opt-out of receiving marketing communications from us by:

• Clicking the unsubscribe link in our emails
• Contacting us directly at rosswilliamsgeek@gmail.com
• Updating your account preferences

7.5 Complaints

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with:

• Us directly at rosswilliamsgeek@gmail.com
• The Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve website functionality and user experience
• Provide personalized content

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not intended for individuals under 16 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete that information promptly.

11. International Data Transfers

Your information may be transferred to and stored in countries outside Australia. When we transfer your information internationally, we take steps to ensure it is protected in accordance with this Privacy Policy and applicable Australian privacy laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last updated" date at the top of this policy
• Sending you an email notification (for significant changes)

Your continued use of our services after changes are posted constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

• Email: rosswilliamsgeek@gmail.com
• Website: www.byvo.com.au

We will respond to your inquiry within a reasonable time frame and in accordance with applicable privacy laws.

14. Consent

By using our services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.